Frequently Asked Questions
How much does your program cost?
PassAssured's Pharmacy Technician Training Program is $299.00. The cost covers the use of the product for one year from the purchase date.
Individuals eligible for a Certificate of Completion may purchase the Certificate after successfully completing the entire course for $40.00.
How long does it normally take to complete the Pharmacy Technician Training Program?
Our interactive training program is a self-paced system. Typically, multimedia presentations offer the shortest "learn" time for the required study material. In addition, with the ability to repeat study presentation on command, repeat any of our five testing levels, and our over 65,000 word Learn File for reference, the time required to complete our program will remain brief. We typically recommend six to twelve weeks preparation time before taking the PTCB or ExCPT exam. However, actual results will be dependent upon the user.
I am a high school student, but my school doesn't offer this program. Can I still use it?
Absolutely! PassAssured not only works with high schools, adult education programs and colleges, but also with individuals who want to take the course. PassAssured requires that individuals be at least a senior in high school, have a 10th grade reading level, and have passed Algebra 1. Most states require that individuals be at least 18 to register with the state board of pharmacy and have a high school diploma. Check here for your state's requirements.
Is there a time limit on my program?
Access to the program is valid for one year from the date of enrollment. (In Florida, technicians working under the supervision of a licensed pharmacist have a maximum of six months to complete the course.)
I won't be able to finish the program. Can I get a refund?
Refunds are only issued if the user has not taken a test or is within 30 days of purchasing the product.
Is the program transferrable?
No, the program is not transferable. Once an individual has taken a test, the program is considered used and is not eligible for a transfer or refund.
Can more than one student use a student license (one set of credentials)?
The program is designed and sold as a license for one user. Multiple users for one license are not allowed and subject to be revoked.
I purchased your program on the website after hours, when will I get my login?
Currently, students are manually enrolled by PassAssured. If an order is placed after business hours or on the weekend, PassAssured will enroll the student the next business day. The student's license will be valid for one year from the date of enrollment, not purchase. PassAssured's business hours are Monday through Friday from 8:00 AM to 5:00 PM Central Standard Time.
Can I change my password?
Passwords are randomly generated by the system, not PassAssured staff.
Does the Pharmacy Technician Training Program provide reference documentation?
The Pharmacy Technician Training Program does provide reference documentation, but not in the traditional sense. Our reference material, called "Learn Files", is contained in our interactive program. We have converted our training manual that was successfully used in our field trials of our product. The 300 page manual is conveniently available from our program under our "Learn" button. At any time during the program operation, the "Learn" button can be clicked and an electronic version of our Learn Files appears and is bookmarked to the location of the program when the "Learn" button was accessed. The over 65,000 word Learn File contains reference text and graphics. Our system is fully searchable and we have enabled the print function for all of the Learn Files.
How often are the Learn Files updated?
Any major updates to the Learn Files will occur during the summer months so as to not to interfere with the traditional school schedule. Any federal law changes or critical updates will be done when necessary.
What is the passing score for the tests and the Exit Exam?
80% is considered passing for all Section Tests, the Tutored, Final, and Exit Exams. The number of questions vary among the Section Tests, but the Tutored, Final and Exit Exams are all 125 questions. (North Carolina individuals taking the course in a classroom do not take the Exit Exam.)
Does PassAssured's Pharmacy Technician Training Program require internet access?
Yes! PassAssured requires the internet to access the Pharmacy Technician Training Program. The Learn Files are available for printing should the student or educator anticipate limited internet access. PassAssured remains committed to providing the highest level of service through our product. Please contact PassAssured with any other questions.
What type of computer do I need to run the Pharmacy Technician Training Program?
Our program was designed to operate on a computer with minimum resources. The minimum requirements are:
- 2.33 Ghz (or faster) Processor
- 512MB or RAM (1GB or more recommended)
- Monitor running at 1024 x 768 (or higher)
- Microsoft Windows XP, Vista, Windows 7, Windows 8, Mac OSX, or an iPad running iOS 5+
- Sound card and speakers/headphones
*Due to the amount of screen space required, our program does not work on a cell phone of any kind.
**Our system has been tested on systems with less resources and has run successfully, with few performance degradation issues. However, we do recommend a minimum to assure the highest level of performance from the multimedia aspects of our program.
When I access PassAssured Pharmacy Technician Training Program and the program starts, I only see what appears to be as two thirds of the screen?
Your computer's screen resolution setting is set at less than 1024 x 768. The Pharmacy Technician Training Program is designed to operate with a PC monitor resolution of 1024 x 768. Our study shows that 90% of computer users operate their monitor resolution at 1024 x 768 or higher. You will need to reset your Windows monitor resolution setting to 1024 x 768. Use the following as a guide only. (Various video drives suppliers furnish systems with slightly different processes for resetting screen resolution.)
- Select the Windows Start button
- Select 'Settings'
- Select 'Control Panel'
- Select 'Display' icon
- In the Display Properties window, select the 'Settings' tab
- In the lower right corner, in the 'screen settings' panel
- Adjust the screen setting adjustment pointer to the right until 1024 x 768 screen resolution is indicated
- Click 'OK' when the Window Properties alert box appears
- Click 'OK', when the Monitor Setting window appears.
I am having trouble getting the videos to play on my computer, what do I need to do?
Your computer may not have the latest Flash player installed. You will need to download and install the latest version of Flash from Adobe. This may require assistance from your IT department depending on your network settings.
Is PassAssured accessible on the iPad?
Yes, all aspects of our program will work on an iPad.
Is PassAssured accessible on a phone?
No, a phone's screen is too small for PassAssured's system to be displayed or work properly.
After finishing the program, am I a certified pharmacy technician?
PassAssured is a preparatory course for the national certification exam. In select states, you may purchase the Certificate of Completion and register to become a pharmacy technician, but PassAssured is not a certification agency and therefore cannot certify a pharmacy technician. The student may only certify to become a Certified Pharmacy Technician by taking the ExCPT or the PTCB exam. Check here for your specific state's requirements to become a pharmacy technician.
What is the PTCB?
The Pharmacy Technician Certification Board, also referred to as the PTCB, is a non-governmental organization that administers the Pharmacy Technician Certification Exam. In addition, they maintain Pharmacy Technician Certification records and manage the re-certification process.
What is the ExCPT?
The ExCPT exam, also known as the "Exam for the Certification of Pharmacy Technicians", is also administered by a non-governmental organization called the National Healthcareer Association or NHA. The ExCPT is offered over 310 days per year at LaserGrade Testing Centers throughout the United States. For more information on this exam and how to register to sit for it, you can visit the website.
What is the registration process for the national certification exams?
The individual must contact the PTCB (Pharmacy Technician Certification Board) or NHA (National Healthcareer Association) to register for the certification exam.
If a user purchases PassAssured's Pharmacy Technician Training Program, he/she is not automatically registered for the national examination.
What is the schedule for Pharmacy Technician certification exams?
The schedule for PTCB and the ExCPT exams is generally offered throughout the year. Contact the individual testing agency you are planning on using to verify the process. You will find that testing is now very flexible and can be done at your convenience using various testing agencies.
Is a Pharmacy Technician Certification required?
Each state sets its own requirements for Pharmacy Technicians. It is highly advised that the prospective Pharmacy Technician consult with the appropriate state board of pharmacy to determine the exact qualification requirements. Some states require completing a board approved program, getting a certificate of completion, then registering with the board, while other states just simply require a national certification. It should be noted that requirements constantly change. To clarify what each state requires, visit the state board of pharmacy's website for details. PassAssured has provided an interactive map of the United States to find state requirements.
Is the PTCB or ExCPT recognized by all states?
Most states recognize either the PTCB or ExCPT, but it is best to check with the state board of pharmacy for each state to find out what that state's requirements are. PassAssured has provided an interactive map of the United States to find state requirements.
What are the minimum requirements for becoming a Certified Pharmacy Technician?
The PTCB states, "PTCB has modified our eligibility requirements to allow certification candidates who are within 60 days of acquiring a high school diploma or equivalent education diploma to take the Pharmacy Technician Certification Exam (PTCE) [...] The eligibility expansion took effect on August 22, 2017.
"Candidates who have not obtained their high school diploma before applying for certification must provide proof of high school completion (or equivalent) before certification will be awarded."
The ExCPT states that you must have successfully completed a Pharmacy Technician Training Program within the past five years. You must have your diploma, GED, OR be within 60 days of earning your high school diploma or GED.
How many individuals or schools have used PassAssured's Pharmacy Technician Training Program?
With our 5,000 plus customer base, 75% are schools that use our program in the classroom setting. PassAssured is proud to proclaim that schools in over 35 states have used the program.
The remaining 25% of the customers are individuals that have used the training program across the United States.
What do I need to do to maintain my Pharmacy Technician Certification?
The exam is only required once; however, to maintain the certification the Pharmacy Technician has certain responsibilities. The Pharmacy Technician must obtain 20 hours of continuing education (also called CE's) over a two year period. Numerous companies and organizations offer continuing education. Do not let the 20 hour continuing education requirement pass or the individual will have to retake the exam!
Do Certified Pharmacy Technicians typically earn increased salaries?
It is reasonable to expect a salary increase because of increased credentials and marketability of an individual that earns Certification. Various surveys report the majority of employers give Certified Pharmacy Technicians increased salaries. There is a shortage of Certified Pharmacy Technicians in the marketplace, and as additional states mandate the requirement, the shortage will only increase. The Bureau of Labor Statistics claims that the turnover rate for pharmacy technicians has a constant rate above the national average, therefore the job market or prospect remains high.
What is the pay scale for Certified Pharmacy Technicians?
Click here for the most current information from the Bureau of Labor Statistics.